Support when you need it
If you need help with activation, ending a session or reporting a problem, the support path and essential guidance should be easy to find.
Recheck the station before arriving
Compare the location, connector, charging power and any displayed terms on the map before leaving the route.
Follow the activation method shown on the station
Starting and stopping a session depends on the activation method listed for the selected station.
Report issues with context
Location, time, charger identity and a short description help the team understand what happened more quickly.